Keeping your details and service area up to date
Why accurate services, location, hours and contact details get you the right offers, and how to tell us when anything changes.
Updated
We offer jobs by the services you provide, your distance from the breakdown and your service area. Out-of-date details mean offers you can’t take, or jobs you never hear about.
What to keep current
- Services: add a service you now offer, or remove one you no longer do.
- Base location and service radius: where you work from and how far you travel. Jobs outside your radius aren’t offered to you.
- Hours: if you stop or start working after hours or weekends.
- Phone and mobile: the numbers offers and our calls come to.
- Email addresses: where offers go, and the accounts address for remittances.
- Payment details and GST registration.
- People: who in your business should have portal access.
- Instructions for our operators: for example “call the workshop before 6 pm, the on-call mobile after”.
How to update them
Email [email protected] or call us, and our team updates your record. For changes to bank or payment details, email [email protected]; we confirm such changes with you before using them.
Offer notification preferences (email and SMS) you can change yourself under Notifications in the supplier portal.
Away or at capacity?
If you will be unavailable for a while (holidays, a vehicle off the road), tell us so we don’t offer you jobs you can’t take. On the day, simply decline an offer with the reason no capacity.