Photos, files and job records
Add photos and documents to a job, see what the supplier shares with you, and print a record of any job from the customer portal.
Updated
Photos help the supplier arrive with the right parts and help everyone agree on what was done.
Adding photos and files
- When you request help: add up to 10 photos on the request form. They are attached to the job as soon as it is created.
- On an open job: open the job and use Photos and files to add more photos or documents (a purchase order, for example).
Accepted files are JPEG, PNG, WebP and HEIC photos, and PDF documents, up to 15 MB each. You can remove your own uploads while the job is open.
Who sees them
- Photos and documents you add are shown to our team and to the supplier attending the job. (A HEIC photo, the iPhone format, is shown to you and our team only; most phones send JPEG from the browser anyway.)
- Photos and files a supplier adds are seen by our team, who share with you what is relevant.
- The proof of completion the driver signs on the supplier’s phone at the end of the job is always shared with you.
Before anyone else sees a photo, it is cleaned of hidden information such as the GPS position and the camera’s details.
Printing a job record
Every job in the customer portal can be printed or saved as a PDF, with its details, timeline, the files shared with you and the proof of completion. Use it for your maintenance records or to answer a driver’s question later.