Tracking a job and progress notifications
Follow a job in the customer portal, message our team about it, and choose who is told by email or SMS when a supplier accepts, arrives and finishes.
Updated
Every job on your account, whether it was phoned in, requested in the portal or sent from a connected system, can be followed in the customer portal.
The job page
Open Jobs and choose a job to see:
- its status: open, completed or cancelled;
- the supplier who accepted it and their ETA;
- when the supplier arrived and when the vehicle was back on the road;
- the location on a map;
- photos and files shared with you, and the proof of completion signed by the driver;
- any cost waiting for your approval;
- Messages with Fix My Truck: a conversation with our team about this job.
The portal refreshes itself while you have it open. Unread messages show as badges on your job lists and on the overview.
Progress notifications
We tell your account about four moments in every job:
- Accepted: a supplier has taken the job, with their ETA.
- Arrived: the supplier has reached the vehicle.
- Back on the road: the work is done.
- Closed: the job is closed (done, resolved by phone or cancelled).
By default, your portal users are emailed about each one. In Notifications you can choose:
- which of the four moments you hear about;
- extra email addresses (a depot inbox, for example) and whether portal users are emailed;
- mobile numbers to text, and whether the driver on the job is texted too.
Text messages go to Australian and New Zealand mobile numbers.
Messages
Use the job’s message thread for anything about the job: a change of location, a question about the work, a purchase order number. Our team gets your message straight away, and you get an email when we reply (at most one every ten minutes per job, so you are not flooded). You can attach photos and files from the job.
Once a job is closed its messages become read-only, and the portal keeps showing them for 14 days.
Your job list
Jobs can be filtered by status, date range, registration, driver, fleet (for account users) and free text (job number, problem, order number). You can export the list to CSV.